Insurance Industry Retirement Services Team Representative
1 week ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team in the insurance industry. This is a temporary opportunity with the potential for permanent employment.
Role OverviewThis role involves delivering exceptional service to retirement plan members through the Canada Retirement Member Contact Centre. Key responsibilities include:
- Managing 30-40 inbound calls daily, addressing complex customer queries
- Providing accurate account information and guiding users through website and app navigation
- Processing transactions and assisting with forms
- Meeting performance targets for metrics like average handle time, quality assurance, and customer satisfaction
To succeed in this role, you will need:
- Post-secondary education or equivalent work experience
- 3-4 years of experience in customer service or administrative roles
- Bilingual proficiency in English and French to support clients in both languages
- Excellent written and verbal communication skills
- Familiarity with hybrid or in-office working arrangements
- Prior experience being measured against KPIs
- Effective time-management skills and ability to build positive relationships
This opportunity offers:
- An hourly salary of $24.08
- A 4-month contract with potential for permanent employment
- A full-time position with 37.50 hours per week
- A hybrid work arrangement with 3 office days from Tuesday to Thursday
- The chance to join a passionate and inclusive team of professionals
About Recruit Action
We provide recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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