Insurance Industry Retirement Services Team Representative

1 week ago


Montreal, Quebec, Canada Recrute Action Full time
Job Opportunity in the Insurance Industry

We are seeking a highly skilled and bilingual Customer Service Representative to join our team in the insurance industry. This is a temporary opportunity with the potential for permanent employment.

Role Overview

This role involves delivering exceptional service to retirement plan members through the Canada Retirement Member Contact Centre. Key responsibilities include:

  • Managing 30-40 inbound calls daily, addressing complex customer queries
  • Providing accurate account information and guiding users through website and app navigation
  • Processing transactions and assisting with forms
  • Meeting performance targets for metrics like average handle time, quality assurance, and customer satisfaction
Requirements and Qualifications

To succeed in this role, you will need:

  • Post-secondary education or equivalent work experience
  • 3-4 years of experience in customer service or administrative roles
  • Bilingual proficiency in English and French to support clients in both languages
  • Excellent written and verbal communication skills
  • Familiarity with hybrid or in-office working arrangements
  • Prior experience being measured against KPIs
  • Effective time-management skills and ability to build positive relationships
What You'll Gain

This opportunity offers:

  • An hourly salary of $24.08
  • A 4-month contract with potential for permanent employment
  • A full-time position with 37.50 hours per week
  • A hybrid work arrangement with 3 office days from Tuesday to Thursday
  • The chance to join a passionate and inclusive team of professionals

About Recruit Action

We provide recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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