Operations Support Specialist

1 week ago

Victoria, British Columbia, Canada fortisBC Full time

Operations Support Representative Role

We are seeking a highly organized and detail-oriented Operations Support Representative to join our team at FortisBC. As an Operations Support Representative, you will provide administrative support to our operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, and Meter-to-Cash processes.

Key Responsibilities

  • Provide administrative support to operations teams, including initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing work orders.
  • Answer non-routine enquiries and provide detailed job information to crews, customers, and other stakeholders.
  • Analyze and interpret data to support operations activities, and communicate findings to relevant teams.
  • Process work orders and notifications, and maintain data integrity by entering and correcting field completion data.
  • Order and arrange required resources, including materials, supplies, equipment, and deliveries, and maintain records of availability.
  • Maintain contact with field resources regarding scheduled and ongoing work, and answer enquiries from internal and external parties.
  • May act as primary telephone contact for inbound customer calls, capturing customer requirements and following established procedures to maintain customer data and ensure all service product requirements are collected.

Requirements

  • High School graduation including courses in office practices and business communications.
  • Nine (9) months directly related relevant work experience.
  • Demonstrated sound organizational skills, including the ability to multi-task, prioritize, and work under pressure during emergencies and peak workload periods.
  • Demonstrated sound verbal and written communication skills, including telephone call handling skills and the ability to respond to difficult or demanding situations with tact and diplomacy.
  • Demonstrated courteous and professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in a team environment.
  • Demonstrated fast and accurate keyboarding skills, including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets.
  • Demonstrated working knowledge of computer systems operations, environment, and peripherals, as well as various applications software in use in the department.

Additional Information

  • This position has restricted holiday availability based on operational requirements.
  • This position may involve shift work or late coverage, depending on customer and operational requirements.
  • Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.
  • This position may require occasional driving.

FortisBC is committed to a safe and inclusive culture where each of us can connect, belong, and grow. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

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