Technical Support Specialist

3 days ago

Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.

Job Summary

The Technical Support Analyst will provide technical assistance and support to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Consult technical manuals and documentation to research and implement solutions
  • Provide training and guidance to users on the use of computer systems and software
  • Collect and maintain a log of problems and solutions for future reference
  • Participate in the design and implementation of new applications and software
  • Supervise and mentor junior technical support staff
  • Provide support for business systems, networks, and Internet services
  • Set up and configure computer equipment and software
  • Perform backup and recovery operations for web servers
Requirements
  • 5+ years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • High school diploma or equivalent required
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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