Sales and Events Coordinator

8 hours ago

Edmonton, Alberta, Canada Explore Edmonton Corporation Full time
About the Position

The Edmonton Convention Centre, Sales and Client Services Team is seeking a highly motivated and detail-oriented individual to join our team as a Sales and Events Coordinator. This is a full-time salaried position that reports directly to the Senior Sales Manager.

Key Responsibilities:
  • Provide exceptional customer service and support to the Sales and Events team and Director, Sales.
  • Assist with scheduling, coordinating, and booking internal and corporate meetings.
  • Provide reception coverage as needed and follow departmental SOPs.
  • Manage and update the department's SOPs and ensure they are up-to-date.
  • Ensure prompt and accurate completion of assigned special projects.
  • Maintain and update the ECC Team Sharepoint page.
  • Manage the Sales Inbox and assist with client inquiries.
  • Qualify incoming calls and forward leads to relevant team members.
  • Provide assistance with department contracts and proposal preparations.
  • Ensure all proposals and contracts are accurately completed in a timely manner.
  • Participate in bi-weekly team meetings and provide minutes.
  • Follow up on event deposits and assist with event invoicing, reconciliations, and settlements.
  • Prepare monthly and quarterly reports and assist the Director, Sales & Events, with necessary reports.
  • Ensure Sales and EM team members are aware of outstanding deposits and contracts.
  • Maintain the Customer Relationship Management (CRM) system to ensure critical customer data is maintained and enhanced.
  • Perform additional duties and special projects as assigned.
Requirements:
  • Post-secondary diploma or certificate in a related field is an asset.
  • 1-2 years of relevant experience working in a fast-paced office environment.
  • Experience in the hotel or hospitality industry, meeting planning, or convention servicing background is preferred.
  • Excellent organizational skills with a high level of attention to detail and ability to manage and prioritize multiple tasks.
  • Superior communication, interpersonal, and customer service skills.
  • Ability to work independently in a multi-task environment and within a team environment.
  • Highly proficient in MS Office Suite, particularly working with Excel spreadsheets and various databases/CRMs.
  • Uphold our service standards and ensure all guests have a positive experience while in our building and interacting with our staff.
  • Promote and actively participate in the health and safety culture, providing a positive workplace environment for all employees, contractors, clients, and patrons.
  • Professional, well-organized, able to maintain confidentiality, and able to work well both independently and within a collaborative team environment.
  • Ability to adapt well to change and new ideas that are introduced.
  • Always maintains professional appearance and attitude.
  • Expectation to respond to client and supplier inquiries within 24 business hours.
  • Skill set in a venue management system is considered an asset.
  • Ability to function under pressure.

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