Administrative Support Specialist

1 week ago

Vaughan, Ontario, Canada Rentokil Initial Full time
Job Summary

This role is responsible for providing administrative support to our commercial and residential customers. The ideal candidate will have excellent customer service skills, be able to multitask in a fast-paced environment, and possess strong analytical skills and attention to detail.

Key Responsibilities

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance, including contact updates, changes to billing, PO's, etc.
• Daily and consolidated month-end invoicing
• Process and apply credit memos as required
• Ensure accuracy in our invoice process, ensuring all relevant data is correct
• Upload invoices into customer 3rd party portals
• Print, sort, and mail daily invoice runs as required
• Ensure month-end procedures are followed and deadlines met
• Create reports in Excel to provide to customers with special requests monthly
• Verify accuracy of service work tickets and post in CRM
• Process credit cards in CRM as required
• Assist in resolving customer disputes with the accounts receivable team
• Submit all vendor invoices for the branch into Coupa for payment processing
• Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
• Compile production and sales commissions reports to review with Branch Managers
• Assist Sales Reps and the Operations team with looking up customer info in CRM
• Track business and technician licenses for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Shipping/receiving

Requirements

• 2+ years of Admin experience in a fast-paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
• Knowledge of Google Suite (e.g., Google Docs, Drive, Gmail, Calendars)
• Ability to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proof-reading abilities
• Strong analytical skills and attention to detail
• Ability to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written) skills
• Ability to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual, and maintain a professional demeanor

Benefits

We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. Benefits include: medical, dental, and vision coverage, employer-matched RRSP program up to 3.5% of base salary per year, paid sick and vacation days, short and long-term disability, and life insurance.

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