Fragrance Specialist

12 hours ago

Toronto, Ontario, Canada Jo Malone London Full time
{"Role Overview
====================

As a Fragrance Stylist at Jo Malone London, you will have the opportunity to create personalized scented statements for our discerning customers. With a passion for delivering exceptional customer service and a keen eye for detail, you will be responsible for celebrating British style with unexpected fragrances and elegant gift-giving experiences.

Responsibilities
---------------

* Demonstrate a customer-centric mindset and values during all touch-points of the customer journey
* Adopt, champion, and deliver Jo Malone London's Art of Gift Giving standards of excellence
* Support all efforts to reach and exceed top-line sales goals and Key Performance Indicators (KPIs)
* Commit to reaching and exceeding consultative service goals designed to acquire, engage, retain, and grow customer relationships
* Approach 'building your business' with a driven, goal-oriented, entrepreneurial outlook
* Identify, create, and participate in special events that develop relationships and deliver top-line sales
* Effectively connect with customers, and collaborate with coworkers and management, using excellent oral and written communication skills
* Demonstrate, recommend, and share product point of differences to meet specific customer needs
* Embrace and use omni-channel and POS platforms with demonstrated savviness
* Support store operations (including opening/closing duties), visual merchandising, and policies and procedures
* Participate in inventory accountabilities, including receiving-in, cycle counts, economizing, and loss prevention measures
* Maintain our high standards for grooming and personal image to deliver a classic and chic, modern and crisp first impression

Qualifications
------------

* Proven luxury and/or specialty retail store experience
* Desire to join a luxury fragrance and lifestyle brand with growth opportunity
* Passionate about delivering inspirational, authentic and personalized customer service
* Excellent oral and written communication skills
* Ability to perform basic math
* Previous experience with retail point-of-sale software
* Proficient in Microsoft office
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Must be able to stand and walk for length of shift
* Ability to lift up to 25 lbs

Benefits
-------

* Excellent training and development opportunities
* Competitive hourly range: $16.85 to $28.30
* Comprehensive benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time
* Incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))

About Jo Malone London
---------------------

At Jo Malone London, we value diversity of thought and people. We offer a dynamic and inclusive work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

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