Chief Customer Experience Officer

2 months ago


Québec, Quebec, Canada EightSix Network Full time

Customer Experience Director Role

As the Customer Experience Director at EightSix Network, you will play a pivotal role in shaping the future of customer experience. This is a unique opportunity to make a lasting impact on our customers' lives and contribute to the growth and success of our organization.

About the Role

The Director of Customer Experience will lead the development and implementation of innovative practices to shape the customer experience, aligning our efforts with EightSix Network's goals. You will be responsible for improving the entire customer journey, ensuring that each interaction reflects our commitment to excellence and customer satisfaction.

Key Responsibilities

  • Act as the Voice of the Customer within the organization, providing insights and recommendations to management.
  • Develop and implement a customer experience strategy integrating customer feedback and data analysis.
  • Ensure a consistent and seamless customer experience at all touchpoints by analyzing the customer lifecycle for an optimal experience.
  • Supervise the management of customer experience platforms and programs for optimal efficiency.
  • Collaborate with marketing, sales, and IT departments to develop a coherent and innovative customer strategy, leveraging new technologies and digital tools to improve the customer experience.
  • Lead the customer experience team, setting performance and growth objectives.
  • Monitor industry trends and implement new tools and processes to improve the customer experience.
  • Use customer feedback, behavioral data, and analysis to inform strategies, measure performance against KPIs, identify areas for improvement, and make decisions.

Requirements

  • Work Permit


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