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Senior Revenue Operations Manager

2 months ago


Kitchener, Ontario, Canada Rewind Full time
Job Description

Company Overview

Rewind is a leading provider of data protection services, dedicated to safeguarding the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud, in applications like Jira, GitHub, Confluence, and Shopify.

Job Summary

We are seeking a highly skilled Senior Revenue Operations Manager to assume a leadership role within our Revenue team. As a key member of our organization, you will be responsible for managing an agile team, driving revenue growth, and enhancing operational efficiency.

Key Responsibilities

  • Establish and Maintain Sales Processes

Develop and implement efficient sales processes and workflows to ensure lead management, pipeline progression, and deal closure.

Revenue Analysis and Insights

Analyze customer support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.

Partner Relationship Management

Establish and manage processes for partner relationships, including partner referrals and performance tracking.

Reporting and Dashboard Development

Develop dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.

Revenue Data Analysis

Collect, clean, and analyze revenue data to derive actionable insights.

Process Optimization

Monitor and report on key processes and KPIs, leveraging this data to produce decks and reporting used for key internal meetings.

Technology Management

Manage a robust technology stack, including Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.

Leadership and Mentorship

Lead and mentor a Salesforce Administrator to ensure effective CRM management and support, while overseeing and guiding a Junior Data Entry Assistant.

Collaboration and Communication

Work cross-functionally with the Marketing, Finance, and Data teams to ensure data consistency and contribute to the annual planning/modeling process.

Requirements

  • 4+ years of experience in Data, Finance, or Revenue/Sales Operations roles
  • 2+ years of leadership experience or owning a Revenue/Sales Operations function
  • Experience in the SaaS industry and knowledge of subscription-based revenue models
  • Advanced proficiency in data analysis tools/techniques; Excel, SQL, BI tools, etc.
  • Experience with Salesforce CRM and other Sales, Customer Support, and Partnership specific technologies
  • Strong interest in AI and its applications in optimizing operations
  • Excellent analytical and problem-solving skills
  • Strong leadership and project management capabilities
  • Effective communication and presentation skills
  • Collaborative and team-oriented approach
  • Strong business acumen and strategic thinking

What We Offer

  • Employee stock options
  • 7 life leave days
  • 2 Level Up days for professional development
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break
  • 4 week sabbatical after 4 years with us
  • Paid parental leave
  • $5000/year professional development allowance
  • $1000/year wellness/home office allowance