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Senior Product Manager

1 month ago

Kitchener, Ontario, Canada RouteThis Inc. Full time
Senior Product Manager

RouteThis is a Waterloo-based B2B SaaS company revolutionizing customer support services with intelligent automation software solutions. We're seeking a seasoned Senior Product Manager to drive product-related business decisions and lead the development of our market-leading software.

Key Responsibilities:
  • Lead market research and customer relationship evaluation to identify growth opportunities and strategies.
  • Conduct customer/user interviews, competitive analysis, and market gap analysis to understand opportunities for expanding our product suite.
  • Identify, validate, and prioritize product development initiatives, building business cases as necessary.
  • Formulate the product plan and align internal stakeholders with the developed roadmap strategy.
  • Collaborate with cross-functional teams (UX, Engineering, Marketing, Experience) to build and execute the product development and go-to-market strategy for key roadmap deliverables.
  • Own product success OKRs/KPIs from ideation through development to launch and beyond.
Requirements:
  • Proven experience in owning revenue goals for product lines and contributing meaningful ACV lifts through new product and feature introduction.
  • Experience conceiving and delivering multiple, innovative SaaS products from ideation to revenue generation.
  • Accountable for the end-to-end success of the strategy, delivery, and user experience for products/product portfolios.
  • Successful track record of bringing large/complex products or features to market with measurable market success.
About RouteThis:

RouteThis is a SaaS technology company changing the way ISPs and Smart Home companies handle technical support worldwide. Our platform provides technical support teams with the answers they need to immediately identify and resolve customers' issues.

We're headquartered in the Waterloo Region and serve customers globally. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis.