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Sydney Contact Center Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Sydney Contact Center Representative

We are seeking a highly motivated and customer-focused Sydney Contact Center Representative to join our team at Mass Markets. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner.
  • Provide accurate and timely information to customers, resolving their inquiries and issues in a satisfactory manner.
  • Work collaboratively with internal teams to resolve customer complaints and concerns.
  • Meet or exceed performance metrics and quality standards.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program and ongoing development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for growth and professional development.

At Mass Markets, we are committed to providing exceptional customer service and support to our clients. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.