Sydney Technical Support Representative

1 month ago


Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Sydney Technical Support Representative

Are you looking for a challenging and rewarding career in technical support? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and organized Technical Support Representative to join our team in Sydney.

Job Summary:

The Technical Support Representative will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the primary point of contact for customers, resolving technical issues and providing solutions to their problems.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues and provide solutions to customers
  • Document customer interactions and issues in our CRM system
  • Collaborate with internal teams to resolve complex technical issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic knowledge of computer hardware and software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for technical support, please submit your application today.



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