Current jobs related to Sydney Telesales Representative - Sydney, Nova Scotia - Mass Markets

  • Sydney Telesales Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Telesales RepresentativeJob Summary: We are seeking a highly motivated and results-driven Telesales Representative to join our team at Mass Markets. As a Telesales Representative, you will be responsible for making outbound calls to new prospects and current customers to sell new products, upsell existing ones, and provide customer...

  • Sydney Telesales Professional

    2 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    ROLE OVERVIEW TELESALES REPRESENTATIVE At Mass Markets, we are seeking highly motivated and energetic Telesales Representatives to join our team. As a Telesales Representative, you will be responsible for making outbound calls to new prospects and current customers, selling new products, upselling existing ones, and providing customer information on...

  • Sydney Telesales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a highly motivated and customer-focused Telesales Representative to join our team. As a Telesales Representative, you will be responsible for making outbound calls to new prospects and current customers to sell new products, upsell existing ones, and provide customer information on client products and services.Key...

  • Sydney Telesales Representative

    1 day ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Role OverviewWe are seeking a highly motivated and results-driven Sydney Telesales Representative to join our team at Mass Markets. As a key member of our sales team, you will be responsible for making outbound calls to new prospects and current customers to sell new products, upsell existing ones, and provide customer information on client products and...

  • Sydney Telesales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewWe are seeking a highly motivated and results-driven Tele Sales Professional to join our team at Mass Markets. As a Tele Sales Professional, you will be responsible for making outbound calls to new prospects and current customers to sell new products, upsell existing ones, and provide customer information on client products and services.Key...

  • Sydney Technical Support Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Technical Support RepresentativeAre you looking for a challenging and rewarding career in technical support? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and organized Technical Support Representative to join our team in Sydney.Job Summary:The Technical Support Representative...

  • Sydney Contact Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Contact Center RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Sydney. As a Contact Center Representative, you will be responsible for providing exceptional customer service and sales support to our clients across various industries.Key...

  • Customer Service Representative

    1 day ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    We are seeking a skilled Customer Service Representative to join our team in Sydney, supporting inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.Job DescriptionThis is an exciting opportunity to start your career with MCI, LC. As a Customer Service Representative, you will...

  • Customer Service Representative

    2 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    POSITION OVERVIEWSALES AND TELESALES REPRESENTATIVEMCI helps clients deliver exceptional customer experiences across the globe. We are currently seeking Sales and Telesales Representatives to join our team. As a Sales and Telesales Representative, you will be responsible for interacting with customers and selling our products and...

  • Sydney Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Sydney. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and providing solutions to customer...

  • Sydney Financial Services Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Financial Services RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Sydney Financial Services Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our...

  • Sydney Cable Sales Representative

    5 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewThe Mass Markets team is seeking a highly motivated and results-driven Sydney Cable Sales Representative to join our dynamic sales team. In this role, you will be responsible for selling cable services to customers and meeting or exceeding sales targets.Salary and BenefitsWe offer a competitive salary of $50,000 per year, plus commission on sales...

  • Sydney Contact Center Representative

    1 day ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    About the Role:We are seeking highly motivated and reliable individuals to join our team as Contact Center Representatives in Sydney, NS. As a Contact Center Representative, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Sydney Energy Customer Care Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Energy Customer Care RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Sydney Energy Customer Care Representative to join our team at Mass Markets. As a Sydney Energy Customer Care Representative, you will be responsible for handling inbound and outbound sales calls to business prospects in order to provide...

  • Sydney Energy Customer Care Representative

    3 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    About Mass MarketsAt Mass Markets, we are dedicated to delivering exceptional customer experiences through our innovative business process outsourcing solutions. Our team of experts is passionate about helping clients achieve their goals and drive business success.Job Title: Sydney Energy Customer Care Representative - Business Development ExpertAbout the...

  • Sydney Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Sydney. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat support.Key ResponsibilitiesHandle customer inquiries and resolve issues in...

  • Sydney Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Sydney. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle inbound and outbound customer contacts in a professional...

  • Customer Service Representative

    1 day ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    About Mass MarketsMass Markets is a leading provider of business process outsourcing services, helping clients take on their customer experience and digital transformation challenges. Our team is dedicated to delivering exceptional experiences and driving optimal performance.Job Title: Customer Service RepresentativeWe are seeking highly motivated and...

  • Customer Service Representative | Sydney, Nova Scotia

    1 day ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Description:Job Title: Customer Service RepresentativeLocation: Sydney, Nova ScotiaWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and...

  • Sydney Customer Service Representative

    7 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Sydney team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...

Sydney Telesales Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Sydney Telesales Representative

We are seeking a highly motivated and customer-focused Sydney Telesales Representative to join our team at Mass Markets. As a key member of our sales team, you will be responsible for making outbound calls to new prospects and current customers, selling new products, upselling existing ones, and providing customer information on client products and services.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, advancement opportunities, and a fun, engaging work environment. Our employees also enjoy cash and prize contests, and we provide opportunities for professional growth and development.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:
  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.

Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.