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Sydney Call Center Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Description

We are seeking highly motivated and dedicated individuals to join our team as Call Center Representatives in Sydney, NS. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls.

About the Role

This is an on-site, entry-level position that offers full and part-time options. While prior contact center experience is not required, we prefer candidates with excellent communication skills, a positive attitude, and a willingness to learn and grow with our company.

Duties and Responsibilities
  • Handle inbound and outbound calls in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information and coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for customers
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision coverage options, paid time-off, advancement opportunities, and a fun and engaging work environment.

Physical Requirements

This job operates in a professional office environment, and the employee will be required to sit/stand for long periods while using a computer and telephone headset.