Sydney Telecom Customer Care Representative

3 weeks ago


Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Sydney Telecom Customer Care Representative

Join Mass Markets, a leading provider of business process outsourcing services, as a Sydney Telecom Customer Care Representative. In this role, you will be responsible for delivering exceptional customer experiences through phone, email, and chat interactions.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, and make recommendations to meet their needs
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
What We Offer:
  • Competitive hourly rate and opportunities for overtime
  • Comprehensive training program to ensure success in the role
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

As a Sydney Telecom Customer Care Representative, you will have the opportunity to work with a diverse range of customers and products, and to develop your skills and knowledge in a fast-paced and dynamic environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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