Housekeeping Supervisor

2 weeks ago

Port Perry, Canada Great Canadian Entertainment Full time

Job Summary:

The Housekeeping Supervisor - Operations Manager is a key member of the Great Canadian Entertainment team, responsible for overseeing the daily operations of the Housekeeping Department. This role requires a strong leader who can motivate and direct a team to ensure exceptional cleanliness and customer satisfaction.

Key Responsibilities:

  • Plan and coordinate the activities of the Housekeeping team to ensure seamless daily operations.
  • Develop and implement operational policies and procedures to promote a positive work environment and minimize risk to guests and team members.
  • Oversee the use of departmental resources, including inventory management, equipment maintenance, and procurement.
  • Develop and present formal weekly reports to the Facilities Manager and complete performance reviews for housekeeping team members.
  • Investigate and respond to complaints, concerns, and grievances in a professional and timely manner.
  • Work with the Facilities Manager to develop and manage budgets to ensure financial goals are met.
  • Ensure adequate staffing is available to perform essential duties and maintain a high level of customer satisfaction.
  • Develop and maintain a daily, weekly, monthly, and annual cleaning schedule to ensure a clean and safe environment.
  • Train, assign, supervise, and mentor housekeeping team members to ensure they are aware of job requirements and compliance regulations.
  • Review work completed by the housekeeping team daily to ensure a satisfactory level and standard of work is achieved.
  • Maintain an adequate stock of supplies through regular inventory record keeping and re-order as necessary.
  • Act as a trainer and coach to motivate team members and take a proactive role in disciplinary processes and conflict resolution.
  • Foster a positive work environment through good team member relations, team building exercises, and open communication.

Requirements:

  • Experience in a management/supervisory position, preferably in a unionized resort, hotel, or casino environment.
  • Formal education or training in the management of an Environmental, Facilities, or Housekeeping department, within a commercial/entertainment facility (or similar) preferred.
  • Knowledge of commercial cleaning practices, equipment, and procedures.
  • Sound understanding of the application, operation, and selection/maintenance of commercial cleaning equipment.
  • Demonstrated ability to work well under pressure and effectively mitigate challenging labor-related issues, particularly in a unionized environment.
  • Strong communication skills, including the ability to effectively develop and relay clear directives, goals, and expectations across all levels of the department.
  • Track record of creating and implementing proactive measures to ensure adherence to budget, schedule, and work assignments and quality service.
  • Good computer skills and a demonstrable ability to use MS-Word, MS-Outlook, and MS-Excel.
  • Willingness to lead by example and set the standard with respect to code of conduct, deportment, and conflict resolution.
  • Ability to train, mentor, and provide clear direction to team members to build core competencies and clear succession plans.
  • Availability to work flexible hours within a three-shift, '24/7' environment, including weekends and holidays.
  • Desire to achieve clear deliverables and develop key result indicators to measure progress and process improvement.
  • Ability to take direction and prioritize work to achieve maximum results within the timeframe and budget allotted.
  • Understanding that effective leadership requires equal measures of listening and observing as it does action and providing direction.

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