Housekeeping Team Leader

3 weeks ago

Port Perry, Canada Great Canadian Entertainment Full time

Great Blue Heron Casino & Hotel is looking for a Full-time Housekeeping Supervisor

Reporting directly to the Facilities Manager, the Housekeeping Supervisor is accountable for overseeing the daily functions of the Housekeeping Department. This role involves planning and coordinating the activities of the housekeeping staff to ensure that the department consistently meets or surpasses the cleanliness standards and health and safety regulations set by the Company and Casino, thereby enhancing the comfort and overall experience of both team members and guests.

The ideal candidate will be a dynamic professional with proven expertise, executing the following responsibilities in alignment with the company's vision, mission, and values:

  • Exemplify the values of Great Canadian Entertainment by leading by example and encouraging staff to embody the core company values consistently.
  • Develop and enforce operational policies and procedures for the Housekeeping Department that foster a positive atmosphere, effective communication, and respect, while minimizing risks to guests and team members.
  • Manage departmental resources, including inventory control, equipment upkeep, procurement, and resource allocation.
  • Prepare and present formal weekly reports to the Facilities Manager and conduct performance evaluations for housekeeping team members.
  • Adhere to all company policies, regulations, and applicable collective agreement articles to ensure a safe, fair, and equitable workplace.
  • Thoroughly investigate and professionally address all complaints, concerns, and grievances within the designated timeframes, striving for fair resolutions.
  • Collaborate with the Facilities Manager to formulate capital and operational budgets, managing expenditures to remain within allocated budgets.
  • Ensure sufficient staffing levels are maintained to fulfill essential duties on each shift, proactively addressing potential staffing shortages.
  • Assign staff effectively to guarantee that all areas of the facility are cleaned and maintained as required.
  • Create and uphold a comprehensive cleaning schedule on a daily, weekly, monthly, and annual basis.
  • Train, assign, supervise, and mentor capable housekeeping team members to ensure compliance with job requirements and regulations, providing direct supervision daily.
  • Review all completed work by housekeeping team members daily to ensure satisfactory standards are achieved and maintained.
  • Maintain an adequate inventory of supplies through regular record-keeping and timely reordering as necessary.
  • Act as a mentor and coach to inspire team members, actively participating in disciplinary processes and employing conflict resolution skills.
  • Cultivate a positive work environment within the Housekeeping Department through strong team member relations, team-building activities, and open communication.
  • Perform additional duties as assigned by the Facilities Manager.

Successful candidates will possess the following qualifications:

  • Experience in a management or supervisory role, preferably within a unionized resort, hotel, or casino setting.
  • Formal education or training in managing an Environmental, Facilities, or Housekeeping department within a commercial or entertainment facility is preferred.
  • Knowledge of commercial cleaning practices, equipment, and procedures.
  • Strong understanding of the application, operation, and maintenance of commercial cleaning equipment.
  • Proven ability to perform well under pressure and effectively address challenging labor-related issues, particularly in a unionized context.
  • Excellent communication skills, including the ability to clearly articulate directives, goals, and expectations across all levels of the department.
  • History of creating and implementing proactive measures to ensure adherence to budgets, schedules, and quality service standards.
  • Proficient computer skills, with a demonstrated ability to utilize MS-Word, MS-Outlook, and MS-Excel.
  • Willingness to lead by example and uphold standards of conduct, behavior, and conflict resolution.
  • Capability to train, mentor, and provide clear guidance to team members to develop core competencies and succession plans.
  • Flexibility to work varied hours within a three-shift, '24/7' environment, including weekends and holidays.
  • Commitment to achieving clear deliverables and developing key performance indicators to assess progress and improvements.
  • Ability to take direction and prioritize tasks to maximize results within the allotted timeframe and budget.
  • Understanding that effective leadership requires a balance of listening, observing, and providing direction.

Candidates must be prepared to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts as operational needs dictate.

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