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Housekeeping Department Manager
2 months ago
Great Canadian Entertainment is seeking a highly skilled and experienced Housekeeping Supervisor to join our team at the Great Blue Heron Casino & Hotel.
Job SummaryThe Housekeeping Supervisor is responsible for the daily operations of the Housekeeping Department, ensuring that the department meets or exceeds the company and casino's standards for cleanliness and related health and safety measures.
Key Responsibilities- Plan and coordinate the activities of the housekeeping team to ensure efficient and effective cleaning operations.
- Establish and implement operational policies and procedures for the Housekeeping Department to promote positive attitude, communication, and respect among team members.
- Oversee the use of departmental resources, including inventory of supplies, equipment maintenance, procurement, and resource planning.
- Develop and present formal weekly reports for the Facilities Manager and complete probationary and annual performance reviews for housekeeping team members.
- Comply with all company rules, regulations, policies, and procedures and applicable collective agreement articles to promote a safe, fair, and equitable workplace.
- Investigate fully and respond professionally to all complaints, concerns, and grievances within the prescribed time limits and seek fair and equitable resolution to all issues.
- Work with the Facilities Manager to develop capital and operating budgets and manage those budgets to remain within budget allocations.
- Ensure adequate staffing is available to perform essential duties on each shift and to avoid staff shortages through proactive and cost-effective human resources planning.
- Ensure that staff are effectively assigned to ensure all facets of the facility are clean and maintained as required.
- Develop and maintain a daily, weekly, monthly, and annual cleaning schedule.
- Train, assign, supervise, and mentor competent housekeeping team members to ensure all cleaning crews are aware of the job requirements and compliance regulations and provide direct line staff supervision daily.
- Review all work completed by the housekeeping team members daily to ensure a satisfactory level and standard of work is achieved and maintained.
- Maintain an adequate stock of supplies through regular inventory record keeping and re-order as necessary within a timely and efficient manner.
- Act as a trainer and coach to motivate team members and take a proactive role in all disciplinary processes and exercise conflict resolution skills.
- Foster a positive work environment for the Housekeeping Department through good team member relations, team building exercises, and open communication.
- Experience in a management/supervisory position preferably within a unionized resort, hotel, or casino environment.
- Formal education or training in the management of an Environmental, Facilities, or Housekeeping department within a commercial/entertainment facility (or similar) preferred.
- Knowledge of commercial cleaning practices, equipment, and procedures.
- Sound understanding regarding the application, operation, and selection/maintenance of commercial cleaning equipment.
- Demonstrated ability to work well under pressure and effectively mitigate challenging labor-related issues, particularly as they apply to a unionized environment.
- Strong communication skills, including the ability to effectively develop and relay clear directives, goals, and expectations across all levels of the department.
- Track record of creating and implementing proactive measures to ensure adherence to budget, schedule, and work assignments and quality service.
- Good computer skills and a demonstrable ability to use MS-Word, MS-Outlook, and MS-Excel.
- Willingness to lead by example and set the standard with respect to code of conduct, deportment, and conflict resolution.
- Ability to train, mentor, and provide clear direction to team members to build core competencies and clear succession plans.
- Availability to work flexible hours within a three-shift, '24/7' environment, including weekends and holidays.
- Desire to achieve clear deliverables and develop key result indicators to measure progress and process improvement.
- Ability to take direction and prioritize work to achieve maximum results within the timeframe and budget allotted.
- Understanding that effective leadership requires equal measures of listening and observing as it does action and providing direction.
Successful applicants will demonstrate the ability to work in a fast-paced environment and provide excellent leadership and communication skills.
