Field Claims Specialist

6 days ago


Calgary, Alberta, Canada Intact Full time
About the Role

We are seeking a highly skilled and experienced Field Claims Specialist to join our Property Large Loss team at Intact.

Key Responsibilities:

  • Manage and investigate large and complex commercial property claims, ensuring timely and fair resolution.
  • Engage with internal and external stakeholders, including counsel, consultants, and experts, to determine liability and assess damages.
  • Mentor and guide regional file handlers to ensure consistent and effective claims handling.
  • Train colleagues on complex claims handling and provide technical advice to support long-term succession planning.
  • Work with Underwriting, Loss Prevention, and other stakeholders to identify potential risks, hazards, and trends, sharing feedback and lessons learned.
  • Provide exceptional customer service to brokers, customers, and colleagues.
  • Deliver key performance indicators related to loss development, loss adjustment expenses, claims leakage control, and expense management.
  • Leverage expertise in a creative, continuous improvement environment to support best practice operations.
  • Effectively negotiate claims and attend settlement conferences and trials.

Requirements:

  • 10+ years of experience in direct handling of large and complex commercial property claims.
  • Appropriate knowledge of regulatory and legal requirements applicable to the position.
  • Undergraduate degree or CIP designation (asset).
  • Travel required; valid driver's license.
  • Bilingualism (French/English) is an asset.

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

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