Customer Service Liaison
3 days ago
About Edge Imaging
We are a leading Canadian school photography company with a team of over 400 employees. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. We service over 2,300 schools across Canada and are committed to prompt, efficient, and friendly service.
The Role
The Customer Care Representative will act as a liaison between Edge Imaging and our customers to effectively solve customer inquiries, issues, and complaints.
Key Responsibilities
- Answer a high volume of calls and emails
- Handle, research, and resolve customer inquiries
- Complete order and data entry accurately
- Maintain a high level of consistent customer service and professionalism
- Fast and accurate turnaround on orders and one-touch resolution
Requirements
- Experience in call centre or related environment preferred but not required
- Excellent communication skills, both verbal and written
- Basic computer knowledge
- Works well in a team environment
- Sound and timely decision-making and composure under pressure
- Detail-oriented with an ability to enter orders accurately and efficiently
What We Offer
- Paid personal days
- Casual dress code
- A fun and work-hard play-hard environment
Physical Requirements & Work Environment
- Fast-paced office environment
- Ability to sit for extensive periods of time
- Work location: Burlington, ON
We are committed to diversity and accessibility. If you require an accommodation due to disability, please contact us and we will work towards a solution.
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