Bilingual Customer Service Representative

2 months ago

Burlington, Ontario, Canada MT Talent Full time

Job Summary:

This role is dedicated to strengthening the company's sales efforts, acting as a liaison with customers and serving as the main support framework within the organization. Its aim is to set a high standard of excellence by delivering exceptional service and proactive support across departments, with a continual focus on improving efficiency.

Key Responsibilities:

  • Address customer inquiries and resolve disputes in a timely and professional manner.
  • Collaborate with various departments to guarantee order completion and ensure customer satisfaction.
  • Process orders and maintain accurate records.
  • Provide consistent follow-through on commitments made to customers.
  • Support other team members as needed and contribute to a positive team culture.
  • Monitor orders and notify customers about unavailable stock.

Requirements:

  • High school diploma required (post-secondary education is preferred).
  • Excellent communication skills in English and French.
  • Strong team player and communicator with a customer-centric approach.
  • Strong sense of ownership, pride, and accountability to their job.
  • 2+ years of customer service experience.

What We Offer:

  • Competitive salary and paid employer benefits.
  • Monday to Friday daytime work schedule with no weekends or evenings.
  • A tight-knit and positive team culture.
  • Hybrid work arrangement with 3 days in office and 2 days from home.
  • 3 weeks of vacation time.
  • Bonus plan.
  • RRSP match.

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