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Customer Service Representative

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Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Upsell and cross-sell our products and services to customers, while ensuring a seamless and personalized experience.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
Requirements
  • High school diploma required; post-secondary education preferred.
  • Minimum 1-3 years' experience in a sales and customer service environment, preferably in the call center industry.
  • Strong English and French communication skills (both written and verbal).
  • Proven speed and accuracy in typing.
  • Proven customer service skills and ability to work in a fast-paced environment.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.