Dedicated Customer Support Representative – Part Time

5 days ago

Toronto, Ontario, Canada LifeLabs Full time
Empowering Healthier Canadians

At LifeLabs, we are committed to delivering high-quality diagnostic services and empowering Canadians to make informed decisions about their health. As a Dedicated Customer Support Representative – Part Time, you will play a vital role in providing exceptional customer service and support to our clients.

About the Role

This is a part-time position with flexible shifts in Mississauga, ON (6560 Kennedy Road). You will serve as the initial point of contact for Ontario-based customers and clients, responding to inquiries and resolving issues in a timely and professional manner. Your primary responsibilities will include:

  • Communicating test results to healthcare providers through faxing and inbound calls
  • Conducting requests for additional testing on specimens
  • Providing customer information to referring physicians and labs
  • Escalating inquiries appropriately through systems and/or leadership
  • Responding to routine inquiries from clients or customers, ensuring follow-ups are completed
  • Receiving and following up on requests for physician consultations
  • Maintaining confidentiality regarding client information, including physicians, patients, employees, and the company
Requirements

To be successful in this role, you will require:

  • A high school diploma or equivalent
  • Strong verbal and written communication skills, with a courteous telephone manner
  • The ability to work in a structured, fast-paced environment with changing priorities
  • Comfort with PC-based technology, keyboarding, and navigating through required applications
  • Excellent problem-solving skills
  • Medical terminology an asset
  • A team player attitude, with the ability to work independently
  • Flexibility to work in a shift environment, including weekends
Compensation and Benefits

We offer a competitive salary range of $45,000 - $55,000 per year, based on experience. In addition to your base salary, you can also expect:

  • A comprehensive total rewards program, including Employee Group Benefits, Retirement Savings Plan, Vacation and Wellness Days, Employee Wellness and Giving Programs, Professional development and membership reimbursement, access to preferred rates and discount programs, and optional health-related benefits
What We Offer

As a valued member of our team, you will enjoy a collaborative and supportive work environment, opportunities for professional growth and development, and a comprehensive compensation package that reflects your contributions to our organization. If you are passionate about delivering exceptional customer service and supporting the well-being of Canadians, we encourage you to apply today.

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