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Customer Service Representative
2 months ago
At Go Bolt, we're dedicated to providing exceptional customer service and support to our clients. As a key member of our team, you'll play a vital role in maintaining and increasing industry-leading customer satisfaction scores.
We're looking for a highly motivated and customer-focused individual who is passionate about delivering best-in-class services every step of the way. You'll be responsible for liaising with your team to resolve customer inquiries and working closely with our warehouse team to ensure timely issue resolution.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with tracking shipments, providing delivery updates, and resolving any issues related to their shipments.
- Address and resolve customer complaints, ensuring a positive customer experience.
- Collaborate with internal departments, including operations and sales, to ensure customer needs are met.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Identify and escalate priority issues to the appropriate channels.
- Continuously improve knowledge of our services and industry trends to better assist customers.
- Participate in training sessions and team meetings to stay updated on company policies and procedures.
What We're Looking For:
- Flexibility is required with respect to hours of work as the incumbent may be required to work rotating shifts in a 16/7 environment, including days, evenings, weekends, and general holidays.
- Previous experience in a customer service role (1-2 years)
- Bilingual (French/English) an asset
- Experience in project management and/or sales roles is a plus
- Exceptional client service mentality
- Team player with excellent interpersonal skills
- Experience working in a fast-paced start-up to scale-up environment
- Familiarity with Zendesk is an asset
- Experience in warehouse operations is highly valued
Why Join Us?
We're a dynamic and innovative company that values diversity, inclusion, and respect. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. We offer a comprehensive benefits package, including health, dental, and vision plans for you and your family. If you're passionate about delivering exceptional customer service and making a difference, we'd love to hear from you.
