Dedicated Member Experience Specialist

2 weeks ago


Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time
Role Overview
DUCA Financial Services Credit Union Ltd. is seeking a skilled Senior Member Service Representative to join our team in Toronto, Ontario. This full-time position offers a competitive salary and opportunities for growth.

About the Role
The Senior Member Service Representative will provide exceptional customer service to DUCA Members, handling transactions, answering inquiries, and promoting DUCA products and services. As a key member of our retail banking team, you will be responsible for assisting with cash management duties, supervising junior staff, and participating in local business development initiatives.

Responsibilities
• Provide personalized service to DUCA Members, resolving issues and answering questions regarding financial services and products
• Supervise junior staff, providing guidance and support as needed to ensure tasks are completed accurately and efficiently
• Assist with cash management duties, including ordering, verifying, and balancing cash inventories
• Promote DUCA's range of services by explaining benefits and features to Members and prospective clients
• Participate in local market business development opportunities and community events

Requirements
• High school diploma or equivalent
• 2-3 years' experience in a financial services environment, preferably in a supervisory or team lead role
• Proven customer service skills and ability to work effectively in a team setting
• Strong communication and problem-solving skills

What We Offer
• Competitive annual salary range: $44,818-$68,734 (dependent on experience)
• Opportunities for growth and professional development within a dynamic organization
• Collaborative work environment with a passionate team dedicated to delivering exceptional Member experiences

How to Apply
If you are a motivated and customer-focused individual looking to take your career to the next level, please submit your application, including your resume, to us.

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