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Regulatory Consumer Affairs Director

2 months ago

Richmond, British Columbia, Canada Natures Path Foods Full time
Key Responsibilities:

This role is a key part of Natures Path Foods' success in the food industry. The Regulatory Consumer Affairs Manager will be responsible for ensuring that all products comply with regulatory requirements and maintain high-quality standards.

  • Regulatory Compliance: Serve as the subject matter expert on regulatory compliance, labeling, and nutritional statement matters.
  • Labeling Standards: Set labeling standards and guidelines for all products in all countries of sale.
  • Customer Advocacy: Act as an advocate for customer regulatory issues regarding label compliance.
  • Process Improvement: Identify, manage, and implement process improvements related to regulatory information management.
  • Customer Support: Respond to internal and external customer product, ingredient, or nutritional questions.
  • Marketing Liaison: Primary liaison for marketing and suppliers regarding product naming, claims, and overall package label integrity.
  • Regulatory Updates: Maintain up-to-date knowledge on FDA and CFIA regulations and policies and help the business prepare for changes in regulations.
  • Stakeholder Communication: Communicate relevant updates to internal stakeholders regarding food labeling regulations.
  • Regulatory Compliance Assurance: Ensure full regulatory compliance.
  • Innovation Contribution: Active engagement in innovation contributing effectively to the innovation process from ideas to preparation of launches; by providing a regulatory perspective for new products including labeling, claims, and ingredients; by identifying and resolving regulatory hurdles as early as possible.
  • Vendor Communication: Lead frequent vendor communication from initial conception into fully labeled product packaging. Help facilitate label change control through communication with stakeholders to ensure proper transition between labeling and packaging changes.
  • Sustainability Collaboration: Collaborate with team members and suppliers to support policies, programs, and certifications such as Organic, Gluten-free, Non-GMO, Kosher, Whole Grains, etc. used across the company.
  • Organic Regulations: Provide cross-functional oversight and hands-on technical support from a regulatory standpoint to ensure NP's procedures, policies, training, and document control systems are compliant and up-to-date in accordance with domestic and global organic regulatory requirements.
  • Certification Management: Act as department lead with all third-party certifying bodies and control bodies to ensure NP maintains current and unimpeded certification status under multiple regulatory standards including organic, food safety, etc.
  • Government Inquiries: Assist in ensuring timely turnaround and accurate responses to all governmental agency and customer inquiries regarding regulatory (including organic), food safety, and quality. Write and/or review responses to regulatory inquiries and requests. Take lead on communicating directly with regulators as appropriate or as needed.
  • Industry Engagement: Engage with external regulatory authorities, trade associations, and other health professional organizations with compliance issues impacting the Company or Industry at large.
  • Specification System Leadership: Overall lead of specification system.
  • Customer Portal Maintenance: Maintain and update customer portal system.
  • Policies and Procedures: Ensure corporate policies and procedures are up-to-date.
  • Third-Party Audits: Assist plant in preparation for third-party audits.
  • Customer Issues Resolution: Handle escalated customer issues and complaints, investigation, and resolving them in a timely manner to achieve customer satisfaction.
  • Government Relations: Point of contact for government agencies (FDA and CFIA).
  • Plant Support: Follow through with Plant-related issues and action items, working closely with Plant Personnel.
  • Customer Complaint Analysis: Collect data and prepare reports on customer complaints and inquiry. Monthly trending analysis to aid plant in complaint reduction.