Customer Service Representative
4 weeks ago
We are seeking a highly motivated Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a professional and timely manner.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat, providing accurate and timely resolutions to customer issues.
- Utilize problem-solving skills to resolve complex customer complaints and concerns.
- Work collaboratively with internal teams to provide solutions and improve customer satisfaction.
- Maintain accurate records of customer interactions and update databases as necessary.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience, preferably in a call center environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with CRM software and other customer service tools.
- A competitive salary range of $35,000 - $50,000 per year, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Mass Markets is a leading provider of customer contact management services, dedicated to delivering exceptional customer experiences through our team of highly trained and skilled professionals. We pride ourselves on our commitment to excellence, innovation, and community involvement.
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