Hardware Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Hardware Support Specialist to join our team at PeopleToGo. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on performing intermediate-to-advanced hardware break-fix services, including PC, laptop, network printer, and server maintenance.
Responsibilities:
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
- Provide 2nd level Help Desk support and respond to customer inquiries in a timely and professional manner.
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.
- Perform basic LAN and internetworking related activities.
- Handle bench repairs (depot service) & remedial maintenance.
Requirements:
- 3-5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
- 3-5 years of deskside support experience.
- 3-5 years of break-fix experience.
- A+ certification & at least one certification from either Cisco or Microsoft.
- Strong internetworking and troubleshooting skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Interested individuals should submit their resume and daytime contact information to us directly. We look forward to hearing from you
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