Technical Support Specialist
4 weeks ago
At PeopleToGo, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, and performing intermediate IMAC activities.
Key Responsibilities:
- Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities.
- Handle software installation, support, and upgrades.
- Provide deskside support services, installing and troubleshooting hardware, software, and network related issues.
- Offer 1st level Help Desk support.
- Perform basic LAN and internetworking related activities.
- Handle bench repairs and remedial maintenance.
- Respond to and update calls from the National Dispatch/Call Management Center.
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.
Requirements:
- At least 1-2 years of field service experience in hardware roll-outs, refreshes, and other deployment related activities.
- At least 1-2 years of deskside support experience.
- Strong internetworking and troubleshooting skills.
- A+ certification.
- May have other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
- Self-starter with the ability to manage multiple tasks.
- Exceptional customer service skills.
- Good communication skills.
- Ability to work independently or as part of a team.
- Ability to complete tasks effectively with minimal supervision.
- Availability to work flexible schedules.
- Minimum of a Diploma from a recognized IT program.
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
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