Technical Support Specialist

4 weeks ago


Fredericton, New Brunswick, Canada PeopleToGo Full time
Job Description

At PeopleToGo, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, and performing intermediate IMAC activities.

Key Responsibilities:

  • Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities.
  • Handle software installation, support, and upgrades.
  • Provide deskside support services, installing and troubleshooting hardware, software, and network related issues.
  • Offer 1st level Help Desk support.
  • Perform basic LAN and internetworking related activities.
  • Handle bench repairs and remedial maintenance.
  • Respond to and update calls from the National Dispatch/Call Management Center.
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Requirements:

  • At least 1-2 years of field service experience in hardware roll-outs, refreshes, and other deployment related activities.
  • At least 1-2 years of deskside support experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification.
  • May have other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
  • Self-starter with the ability to manage multiple tasks.
  • Exceptional customer service skills.
  • Good communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Availability to work flexible schedules.
  • Minimum of a Diploma from a recognized IT program.

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.



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