Technical Operations Specialist

4 weeks ago

Toronto, Ontario, Canada Index Exchange Full time

At Index Exchange, we are a global advertising exchange that prides itself on its innovative and fast-paced environment. As a key player in the ad tech industry, we require talented engineers to help advance our technology and drive growth forward.

We offer an excellent compensation package with a salary of $140,000 per year, as well as comprehensive health, dental, and vision plans at no cost to you, time off and flexible work schedules, retirement plan with a 5% company match, stock options and equity packages, generous parental leave, monthly wellness stipend plus fitness discounts and quarterly wellness group activities, community engagement opportunities and donation-matching program, annual virtual company retreats and regular community-led team events, and one day off per year to volunteer.

About the Role

The Production Operations Engineer will be responsible for ensuring the operational stability and reliability of our worldwide 24x7 on-premises and cloud environments. This includes maintaining oversight on internal metrics, executing timely and effective incident response, participating in maintaining system backups, disaster recovery plans, and security protocols, serving as a point-of-contact team for operational issues, collaborating with product and software engineering teams, continuously identifying opportunities for optimization and presenting findings to technical leads and management, researching and implementing improvements enhancing systems performance and scalability, actively identifying and mitigating risks and escalating them so the team can proactively address present or anticipated operational challenges, developing, implementing, and maintaining automation frameworks streamlining operational processes, reducing time spent on manual tasks, identifying catalysts for future optimization, drafting comprehensive documentation for system configurations, processes, and incident resolution procedures, participating in knowledge sharing within the team and with support provided about the content and delivery, providing cross-training to other relevant departments, creating and maintaining runbooks and technical documentation, being familiar with internal and external escalation pathways, and occasionally working some weekends, holidays, and after hours to respond to high-urgency or emergency events outside of your local time-zone.

Requirements

To be successful in this role, you will need:

  • An in-depth understanding of the Linux operating environment: kernel tuning, network stack tuning, system observability & instrumentation, and security & access management.
  • Solid understanding of layer 2-7 networking fundamentals and the relationship between servers & services, and the transit of their packets through network hardware.
  • In-depth experience engineering and maintaining a private-cloud infrastructure: Bare-metal, vSphere, KVM, Kubernetes.
  • Experience with tools like Ansible, Terraform, Docker, Kafka, Nexus.
  • Familiarity with Big Data tools: Hadoop, HDFS, Spark, HBase.
  • Ability to write code in Go, Python, Bash, or Perl for automation.

You should have 3-6 years of proven experience in previous roles or one of the following roles: DevOps Engineer, Linux System Administrator, Site Reliability Engineer (SRE).

Built or maintained a private-cloud infrastructure running centos/rocky linux on a mix of bare-metal, virtualization, and containerization.

Managed public cloud environments such as aws, gcp, azure and their federation into on-premise environments.

Life-cycle management of baremetal servers such as Dell and Supermicro in globally distributed data centers (e.g. break-fix, baseband/firmware updates).

Built or maintained on-premise and cloud Kubernetes clusters: Kubadm, Kind, EKS, GKE.

Built or operated automation & orchestration frameworks for deployment & maintenance pipelines: e.g. kafka, stackstorm, ansible, argocd, terraform to push out code or configuration updates, and building new infrastructure systems.

Why Choose Index Exchange?

We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

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