Foliot Furniture Representative

1 week ago


SaintJérôme, Quebec, Canada Foliot Furniture Full time

About the Role

Foliot Furniture is seeking a highly skilled and experienced Representative - After Sales Service to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support after the sale.

Key Responsibilities

  • Supervise and coordinate the installation of furniture in hotels and student residences, ensuring that all installations are completed to the highest standard and meet customer specifications.
  • Travel to customer sites to respond to service calls and resolve any issues that may arise.
  • Plan and assess sales needs for each facility, identifying opportunities to increase sales and improve customer satisfaction.
  • Organize and manage logistics staff to ensure that all installations are completed on time and to the required standard.
  • Act as a representative of Foliot Furniture, providing exceptional customer service and ensuring that all customer interactions are positive and professional.

Requirements

  • DEC or equivalent experience in a customer service or sales role.
  • Essential bilingualism (French-English spoken and written).
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Manual dexterity and ability to work in a fast-paced environment.
  • Knowledge of furniture assembly and carpentry.
  • Professional attitude and integrity.
  • Leadership skills and ability to communicate effectively with the team and customers.

Working Conditions

  • Variable work schedule on weekdays and weekends, depending on installation needs.
  • Must have a valid driver's license and Canadian passport.
  • Must be at least 21 years old to be allowed to rent cars abroad.


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