Reservations Agent

4 weeks ago


Huntsville, Ontario, Canada Deerhurst Resort Full time

Reservations Agent Role

We are seeking a detail-oriented and customer-focused individual to join our team at Deerhurst Resort as a Reservations Agent. As part of our team, you will be responsible for answering phone calls and emails, assisting guests with booking reservations, and providing exceptional customer service.

Key Responsibilities

  • Answer phone calls and respond to emails in a timely and professional manner
  • Assist guests with booking reservations, including providing information on available rooms and rates
  • Process guest payments and handle any issues that may arise during the reservation process
  • Work closely with other departments to ensure seamless guest experiences
  • Provide exceptional customer service and resolve any guest complaints in a timely and professional manner

Requirements and Qualifications

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Strong computer proficiency and ability to learn new software
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Experience in a hotel or related field an asset

Visa Requirements

Must be eligible to work in Canada


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