Reservations Agent
4 weeks ago
Reservations Agent Role
We are seeking a detail-oriented and customer-focused individual to join our team at Deerhurst Resort as a Reservations Agent. As part of our team, you will be responsible for answering phone calls and emails, assisting guests with booking reservations, and providing exceptional customer service.
Key Responsibilities
- Answer phone calls and respond to emails in a timely and professional manner
- Assist guests with booking reservations, including providing information on available rooms and rates
- Process guest payments and handle any issues that may arise during the reservation process
- Work closely with other departments to ensure seamless guest experiences
- Provide exceptional customer service and resolve any guest complaints in a timely and professional manner
Requirements and Qualifications
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Strong computer proficiency and ability to learn new software
- Ability to work in a fast-paced environment and adapt to changing situations
- Experience in a hotel or related field an asset
Visa Requirements
Must be eligible to work in Canada
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