Dh-guest Service Agents

2 months ago

Huntsville, Canada Deerhurst Resort - Huntsville Full time

**Guest Services Agent (GSA)**

The key to our success is our dedicated colleagues that work together to create memorable experiences that are different, better and special - create real and lasting connections with our guests, ensuring they remember their experience and choose to return time and time again.

**Position Summary**

The Guest Services Agents primary function is to ensure the courteous check in and check out of Resort guests in an energetic, outgoing, and welcoming manner. He or she will ensure payments are received while assisting our guests with any inquires or questions they may have. His or her focus is to provide exceptional service to resort guests.

**Duties & Responsibilities**
- Recognizes and greets all guests and team members first
- Ensures complete & accurate check in and check out of all guests, using the OPERA computer system, making room moves when necessary
- Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with leader
- Confirms at check in, that full payment has been / is received for guest’s stay, utilizing credit card and debit machines, as well as acceptance of cash
- Performs switchboard duties, including use of multi-line phone system and walkie-talkies
- Completes and uses internal booking computer system for booking activities, such as sports, spa, and Show reservations
- Answers all guest inquiries/questions and directing them to local attractions, activities, etc.
- Promotes Deerhurst Resort outlets to increase resort revenues
- Completes daily paperwork and balancing cash at the end of each shift
- Assist guests in lobby area and with luggage storage
- Respond to emergency calls, fire panel

**Qualifications**
- Guest oriented with a sincere, helpful, caring and friendly personality
- Able to work well with others
- Able to take initiative within given guidelines
- Pays precise attention to detail, order and cleanliness
- Has exceptional energy, flexibility and professionalism
- Has effective communication skills (verbal, listening, writing)
- Able to handle cash with accuracy
- Has exceptional phone manner
- Able to maintain composure and objectivity while dealing with difficult situations
- Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Able to evaluate and select among alternative courses of action quickly and accurately
- Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
- Previous guest service experience in a hospitality setting preferred
- Experience handling cash an asset
- Has intermediate level of competency in all Microsoft office components
- Valid Ontario “G” class license with a clean driving record

**Physical Aspects of Position (include but are not limited to)**:

- Sitting: 0-1 hrs/day
- Walking: 7-8 hrs/day
- Standing: 7-8 hrs/day
- Bending/Reaching: 0-3 hrs/day
- Pushing/Pulling: 0-3 hrs/day
- Physical effort: medium, required to lift up to 50 lbs
- Environmental stress: busy atmosphere

**Visa Requirements**: Must be eligible to work in Canada.

Benefits and Employee Perks are available
- The following job description is not intended to be an exhaustive list of all responsibilities, skills or efforts associated with or expected of the role, but are intended to reflect principal job elements_

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