Front Desk Agent

4 days ago

Huntsville, Canada Motel 6 Huntsville Full time

The Front Desk Agent is a key member of the Guest Services team, responsible for all aspects of the hotel guest's experience at Motel 6.

The Front Desk Agent should have a positive, professional and friendly attitude with a desire to deliver outstanding customer service to our guests.

**Requirements**:

- Willingness to deliver excellent customer service
- Ability to learn and effectively use various technology including computerized reservation system
- Excellent communication and time management skills
- Independent worker who can multi task effectively
- Ability to work in a fast-paced environment
- Excellent computer skills (tablets, printer, scanner...) including troubleshooting

**Responsibilities**:

- Always greet guests in a friendly and professional manner
- Perform accurate check-ins and check-outs of guests
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Listening to guests’ concerns and resolving their issue in a timely manner
- Perform some housekeeping duties, including cleaning the lobby and doing laundry
- Verify revenue from all sources is accurately balanced (fix/follow up on any discrepancies)
- Perform end-of-day procedures, and compile daily reports

Languages
- Written, spoken and reading proficiency in the English language
- Any other spoken language is a plus
- Valid form of transportation is a must

**Job Types**: Part Time/Full Time, Permanent

Hours: 24-40

**Salary**: $17.00 per hour / per experience can be negotiate

**Must be available to work Weekends and Holidays.**

Multiple shifts that you could be asked to cover:
Front Desk Shifts include:

- 7am-3pm
- 3-pm-11pm
- 11pm-7am
- 7am-7pm
- 7pm-7am

Laundry 12pm-8pm

COVID-19 considerations:
Hotel-specific protocols for Covid-19 are in place.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- On call
- Weekend availability

Ability to commute/relocate:

- Huntsville, ON P1H 2P9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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