Deerhurst Resort Reservations Agent
2 weeks ago
Job Summary
We are seeking a detail-oriented and customer-focused individual to join our team as a Reservations Agent at Deerhurst Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Process guest reservations and requests in a timely and efficient manner
- Provide accurate and up-to-date information on resort amenities, services, and activities
- Assist guests with room upgrades, special requests, and cancellations
- Work closely with other departments to ensure seamless guest experiences
- Maintain accurate records and reports of guest interactions and transactions
Requirements and Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Previous experience in a customer-facing role or hospitality industry an asset
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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