Deerhurst Resort Reservations Agent
2 months ago
Job Summary
We are seeking a detail-oriented and customer-focused individual to join our team as a Reservations Agent at Deerhurst Resort. As a key member of our front office team, you will be responsible for providing exceptional service to our guests by accurately processing reservations, answering inquiries, and resolving any issues that may arise.
Key Responsibilities
- Process and confirm guest reservations in a timely and accurate manner
- Respond to guest inquiries and provide information on room rates, availability, and resort amenities
- Work closely with other departments to ensure seamless guest experiences
- Resolve guest complaints and concerns in a professional and courteous manner
- Maintain accurate records of guest interactions and reservations
Requirements and Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of hotel management systems
- Previous experience in a hotel or hospitality setting an asset
Visa Requirements
Must be eligible to work in Canada
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