Deerhurst Resort Reservations Agent
1 week ago
Reservations Agent Position Summary
We are seeking a detail-oriented and customer-focused individual to join our team at Deerhurst Resort as a Reservations Agent. As part of our team, you will be responsible for answering phones and emails, assisting in booking suitable reservations at our properties, and providing exceptional customer service to our guests.
Key Responsibilities:
- Answer phones and assist customers in making, altering, or canceling reservations
- Respond to emails with reservation information, confirmations, and additional details
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
- Answer questions regarding rooms, rates, facilities, activities, dining, and events
- Accurately record customer information and charge credit cards upon successful reservations
- Work with other departments to ensure accuracy of information and troubleshoot as necessary to ensure positive guest experiences
Requirements and Qualifications:
- High school diploma or GED certificate
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency and email communication skills
- Attention to detail and the ability to resolve guest issues
- Experience in a hotel or related field preferred
Visa Requirements: Must be eligible to work in Canada
The above job description is not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
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