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Technical Support Specialist

1 week ago


Edmonton, Alberta, Canada Go Auto Full time
Job Overview
Go Auto, one of Canada's largest auto dealership groups, is seeking a skilled Technical Support Specialist to join their IT department. This role involves providing top-notch customer support and troubleshooting skills to ensure seamless service delivery.

Key Responsibilities
- Provide timely and effective technical assistance to customers via phone, email, or in-person
- Troubleshoot complex issues and implement solutions in a fast-paced environment
- Collaborate with cross-functional teams to resolve incidents and improve overall customer experience
- Develop and maintain self-help knowledge bases and documentation for common requests and resolutions

Requirements
- 2+ years of experience in a service desk or help desk environment
- Excellent communication and problem-solving skills
- Ability to work in a dynamic, ever-changing environment with multiple priorities
- Proficiency in Microsoft Office and Active Directory
- Strong team player with excellent organizational and time management skills

What We Offer
- Comprehensive health and dental benefits
- Employee investment program with guaranteed 10% return annually
- Flexible work hours and opportunities for growth within the company
- Competitive compensation package with room for advancement

How to Apply
Apply online at GoAuto.ca for this exciting opportunity to join our team.