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Technical Support Specialist

1 week ago

Edmonton, Alberta, Canada Rogers Communications, Inc. Full time

At Rogers Communications, Inc., we are committed to connecting Canadians through innovative telecommunications solutions. We're growing our Customer Experience teams and seeking talented individuals to support our clients with Advantage Voice.

Advantage Voice is a cloud-hosted SIP delivered service that offers various models of supported handsets and peripherals on-premises. As a Technical Support Specialist, you will work with customers facing contact center roles, providing assistance with issues such as broken services, system malfunctions, and feature management.

The customer base ranges from 2-3 handsets to more complex deployments. A general understanding of networking and related concepts is highly advantageous. You may also be required to assist with other product lines within the business environment.

To succeed in this role, you should possess:

  • Technical support experience preferably in a telecom environment
  • The ability to simplify and communicate complicated ideas both internally and externally
  • Good documentation practices
  • Accreditation such as Network+ would be an asset
  • The ability to work together as a team
  • The ability to multitask and manage multiple competing priorities
  • The ability to adapt to change

We offer a range of benefits, including health and well-being programs, donation matching, paid time off for volunteering, wealth accumulation opportunities, and employee discounts. If you are passionate about delivering exceptional customer experiences and thrive in fast-paced environments, consider joining our team.