Technical Support

1 week ago


Edmonton, Alberta, Canada Minacs Full time
Technical Support / Customer Service Representative-Remote (Night Shift)

Job Title: Technical Support / Customer Service Representative-Remote (Night Shift)

JOB DESCRIPTION

The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you

As a remote Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support / Customer Service Representative working from home, you will:

- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
- High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT'S IN IT FOR YOU

We significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you'll also be provided with:

- The on-target earnings range is $21- $22 per hour, which includes a base salary and incentives that align with individual and company performance.
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

REIMAGINE THE BEST VERSION OF YOU

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location: CAN, ON, Work-at-Home

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.

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