Director of Client Services

2 weeks ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Title: Director of Client Services

Reporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a balanced approach to fairness and flexibility.

Key Responsibilities:
  • Maintain clinical performance indicators at or above expectations
  • Collaborate with program coordinators to ensure consistency in service delivery
  • Develop strategies and action plans to address performance issues and service delivery variances
  • Provide leadership to address client complaints and implement critical incident processes
Leadership and Management:
  • Create an environment that attracts and retains high-performing staff
  • Work with organizational Human Relations to recruit, train, supervise, and provide performance management
  • Provide clinical supervision and ensure accreditation standards are met
Partnerships and Development:
  • Represent The Salvation Army at system tables and funder committees
  • Foster and maintain community partnerships
  • Provide consultation on Addictions and Mental Health to other Salvation Army units
Financial Management:
  • Collaborate with Finance leadership to ensure budgets are prepared according to need and budgetary limits
  • Work with program local leadership to manage budgets and foster financial accountability
Communication and Supervision:
  • Provide meeting facilitation, prepare reports, and maintain HR/supervision documentation
  • Provide strong interpersonal, conflict resolution, and creative problem-solving skills

The successful candidate will have a Master's level related degree, membership in a professional college, and clinical supervision certification. They will also have a minimum of 5 years' experience working in the Addictions/Concurrent Disorders field in a leadership role, with a strong preference for providing bio-psycho-social-spiritual live-in addictions treatment and housing programs.

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