Director of Client Services

3 weeks ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Title: Director of Client Services

The Salvation Army is seeking a highly skilled and experienced Director of Client Services to lead our client services team. As a key member of our senior leadership team, you will be responsible for overseeing the delivery of high-quality, evidence-based services to our clients.

Key Responsibilities:
  • Lead and manage a team of program coordinators and support services managers to ensure the delivery of excellent client services.
  • Develop and implement strategies to improve clinical performance indicators and service delivery.
  • Collaborate with program coordinators to ensure consistency in service delivery and address performance issues.
  • Provide leadership and support to staff to address client complaints and implement critical incident processes.
  • Represent The Salvation Army at system tables and funder committees to foster and maintain community partnerships.
Requirements:
  • Master's level related degree or equivalent combination of education and experience.
  • Member of Professional College (i.e. CRPO, OCSWSSW).
  • Clinical Supervision Certification.
  • Ability to acquire NVCI and First Aid/CPR.
  • Certification in evidence-based modalities (e.g. CBT, DBT) strongly preferred.
Experience and Knowledge:
  • Minimum 5 years' experience working in the Addictions/Concurrent Disorders field in a leadership role.
  • Extensive staff supervision experience in a social services/health related field.
  • Advanced knowledge and experience in Trauma informed Practices.
  • Experience with serving corrections-involved clients an asset.
  • Education/Experience in culturally safe/gender diverse/anti-oppressive services.

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