Customer Service Representative
1 month ago
We are seeking a highly skilled and fluent Italian language customer support specialist to join our team at Dynata. As a member of our support team, you will play a vital role in delivering exceptional customer service to our panelists participating in market research surveys.
Your primary responsibility will be to create a positive customer support experience and build strong relationships with our members. You will accomplish this through problem-solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums.
Key Responsibilities- Follow up with other support staff involved in resolution to ensure tickets are concluded in a satisfactory manner.
- Achieve or exceed required team KPI goals.
- Support team leads/managers with administrative tasks as needed.
- Coordinate escalations and ensure that urgent issues are communicated promptly.
- Help ensure the fulfillment of service requirements set by the department head.
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must read, write, and speak English at an advanced level.
- Must read, write, and speak/understand Italian fluently (expert or native proficiency level).
- Excellent communication skills, both written and spoken.
- Must have at least 2 years of working experience in a customer service role where directly interacting with consumers.
- A suitable candidate will have a proven record in providing customer service through various channels.
- Excellent attention to detail.
- Proven organizational skills, time management, and ability to multitask.
- Ability to work independently.
- Proactive, motivated, and flexible team player who is keen to work in a stimulating and fast-paced work environment.
- Possess a positive attitude and have energy and enthusiasm.
- Computer literate with experience in Microsoft Office programs, such as Excel, Word, and PowerPoint, working on shared documents and willing to learn new programs.
- Strives for continuous improvement and contributes with new ideas.
- Looks beyond simple solutions, doesn't stop at first answers, looks to resolve problems quickly, takes accountability for actions.
- Promotes a spirit of cooperation with other members of the work group, always helpful to the rest of the team/others amongst the first to volunteer to help others succeed.
Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms, and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
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