Bilingual E-Commerce Customer Service Representative

4 weeks ago

Mississauga Ontario LW K, Toronto, Canada HR à la carte Full time

POSITION
Bilingual E-Commerce Customer Service Representative (CSR)
Contractual 6 months position

LOCATION
Mississauga, Ontario - 100% onsite

Do you have customer service and / or E-commerce experience in a dynamic and diverse 24/7 warehouse environment, where you use your communication skills to build a highly productive and service-oriented team and strong partnerships with vendors? Do you thrive in handling high volume of customer calls? If so, this is an exciting opportunity to join our client's team to have a major impact on their success.

About the Bilingual E-Commerce Customer Service Representative opportunity:
Bilingual E-commerce Customer Service Representative is responsible for supporting E-commerce Specialist in maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization's reputation by providing the service we promise.

We offer:
  • Competitive compensation & group health and dental benefits.
  • Professional development / continuing education support.
  • Diverse colleagues and approachable leaders.
  • Opportunity to evolve in a dynamic and growing organization.
  • Free parking, social events
  • Location easily accessible and brand new / open space / modern office spaces
Key Responsibilities for the Bilingual E-Commerce Customer Service Representative (CSR):
  • Manage large numbers of incoming phone calls.
  • Respond to customer inquiries regarding online merchandise.
  • Document customer problems and inputs.
  • Ensure prompt and proper resolution of customer queries.
  • Escalate/engage other departments in the organization to provide a solution according to the procedures.
  • Receive, review, ensure accuracy and execute orders.
  • Support E-commerce Specialist in maintaining consistent and professional contact with agents and service providers.
  • Assist E-commerce Specialist in maintaining accurate and progressive updates with customers.
  • Assist E-commerce Specialist in constantly updating dispatch boards.
  • Protect the organization's reputation by providing the service we promise.
  • Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise.
  • Responsible for all reporting requirements as the position dictates.
  • Update job knowledge by participating in educational opportunities.
Qualifications for the Bilingual E-Commerce Customer Service Representative (CSR):
  • Business Diploma or equivalent work experience in Logistics' field is preferred.
  • Deliver superior customer service.
  • Excellent written and verbal communication skills; and analytical and problem-solving skills
  • Demonstrated organizational, planning and decision-making skills,
  • Capable of managing a large number of tasks and resources on multiple projects with tight deadlines
  • Must be detail-oriented, responsible, punctual and able to work with minimal supervision.
  • Ability to expand job responsibilities suggests improvements and collaborates with others to generate ideas and improve processes.
  • Self-motivated with excellent work ethic.
  • Proficient in Microsoft Word, Excel, and Outlook
  • Communication skills like a pleasant demeanor and ability to work with multiple personalities.
  • Attention to detail to be able to provide written communication to customers that are free of spelling or grammatical errors.
  • Patience to be able to stay calm in an intense environment.
  • Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time.
  • Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
  • Excellent customer service skills
  • Proactive approach to solving problems.
  • Team player with ability to work with cross-functional teams.
  • Ability to work under pressure.
  • Must possess integrity, intelligence and energy.
  • Accustomed to working in a fast-paced, dynamic environment.
Statement of Non-Inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Do you have what we are looking for? If so, we want to hear from you
Please inform us if you require any accommodation during the hiring process. Please note only those candidates selected for an interview will be contacted.

We are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.

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