Customer Service Representatives/Représentants du service à la clientèle

3 weeks ago

Ontario, Canada Athletic Knit Full time
About the Organization

Owned and managed by the founder family since 1962, Athletic Knit is an industry leader in the team uniform/apparel sector, and we continuously invest in equipment, technology, and our team to maintain our competitive advantage.

From our 150,000 sq. ft. location in Toronto, we design, manufacture/import, and decorate AK-branded athletic teamwear which we sell to sports teams and associations, schools, and promotional companies through our North American-approved AK dealer network.

Our passion for quality, fit, innovation, on-time delivery, and best-of-class customer service, has built Athletic Knit into one of the most trusted brands in the North American sporting goods and team uniform business - and we are on a growth trajectory Athletic Knit is also the official team uniform supplier to the ECHL.

Our employees are not just a number, and as we expand, we are looking for driven, passionate individuals to join the Athletic Knit family. We offer the support and training you need to kickstart your career in the industry because when you succeed, we succeed too

For more information, please visit our website.

About the Opportunity

Athletic Knit is currently looking to add outgoing and energetic Customer Service Representatives – both Bilingual (English/French) and English-only – to join our team in Toronto, Ontario. We welcome entry-level candidates interested in ongoing customer service and future sales careers, however previous experience in customer service and/or sales is good preparation for this role, as is an interest in sports.

A typical day as a CSR at AK:
No two days are exactly the same You’ll work closely with your designated Sales Representative and their customers, managing new custom order creation and entry. You’ll respond to follow-up questions via phone and email, ensuring seamless communication throughout the process. Your day might also include generating sales support materials and collaborating with your fellow Customer Service team members, who foster a strong sense of camaraderie. It’s a fast-paced, supportive environment where teamwork and problem-solving are key. The job duties are shared below:

Order Management

Process stock product orders based on customer needs and communication.
Process custom product orders based on customer needs and communication.

Customer Support and Interaction

Manage in-bound and out-bound calls for a specific territory.
Handle overflow calls on behalf of other colleagues.
Assist customers with product details and pricing inquiries and ensure timely resolution of any issues.
Build enduring relationships with customers.

Sales Support and Communication

Provide transactional support to your assigned sales representative including order entry, communication with territory dealers, and creation of collateral sales tools.
Communicate effectively with inside and outside sales teams on information requests/actions required.
Provide accurate, valid, and complete information by using the right process, procedures, and tools.
About the Ideal Candidate

Skills & Experience

Fully competent in spoken and written English.
Bilingual candidates should be competent in spoken and written English & French (CEFR C1 & above) - Quebec French is an advantage.
Entry-level and experienced customer service representative.
Strong attention to detail and time management skills.
Excellent oral and written communication skills.
College diploma preferred.

Technical Proficiency

Proficient in Microsoft Office Suite.
Experience with Salesforce or other CRM platforms is highly desirable.
Proficient typing skills.

Personal Attributes

Demonstrated passion for sports is an advantage.
Intelligent and self-motivated with a pleasant and respectful demeanor.
Ability to multitask and thrive under pressure in a team environment.
Willingness to learn about product knowledge and equipment applications.
Ambitious and sales-oriented, while being enthusiastic and willing to learn.
Detail-oriented with strong time management skills to meet deadlines in a timely and accurate manner.
About the Benefits

In appreciation of for your hard work and dedication you can expect to receive a competitive salary as well as the following benefits:

Compensation

Entry-level candidates have a starting salary of $40k per annum with salary reviews twice a year and bonus qualification based on performance, providing the potential to rise to $47.5k after 24 months.
Bilingual candidates will have a higher starting salary of $45k per annum.
Annual bonus structure.

Benefits

Extended health and dental package.
Company employee appreciation/bonding events:

Annual summer BBQs, holiday parties, and more
Charitable fundraising activities e.g. bake sales, pizza parties, and garage sales.
Milestone appreciation events and gifts for each tier.
Onboarding events for new employees.
Opportunities for growth and professional development.
A family-oriented, friendly, and supportive work environment

Don't miss out on this unique opportunity to take the next step toward your career goals with an industry leader - apply now

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