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Customer Service Representative

2 months ago

Cambridge Ontario KB, Papineau, Canada Challenger Motor Freight Inc. - Corporate Headquarters Full time

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:
  • A continuous learning environment that develops your individual career goals
  • A continuous improvement environment where all ideas are explored
  • Engaged coaches and mentors who will provide guidance but also allow autonomy
  • Team atmosphere
  • Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
  • Support of professional memberships and certifications
  • Standard office hours; Monday to Friday from approximately 9:00am - 6:00pm

The Opportunity:

We are currently looking for a Customer Service Representative to join our Customer Service Department.

The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.

Key Accountabilities:

  • Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
  • Book pickup and delivery appointments and schedule as required
  • Notify external and internal customers of late arrival
  • Trace loads, inquire on rates and capacity
  • Answer incoming calls and transfer appropriately
  • Data enter orders via EDI or manually inputting into the system
  • Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
  • Supply accurate information/updates through online portals for various customers and weekly reporting
  • Trouble shoot problems including rescheduling and cancellation of loads
  • Performs other duties as required.

What You Need To Be Successful In This Role:

  • 1-2 years’ of prior work experience in a Customer Service role.
  • Experience in the transportation industry considered an asset.
  • Commitment to customer satisfaction and a customer focused mentality.
  • Strong computer skills.
  • Excellent communication skills.
  • Strong organizational skills and the ability to work on multiple tasks simultaneously.
  • Creative and effective problem solving ability.
  • Well-organized, enthusiastic, professional and a positive team member.

How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Customer Service Representative may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.