Bilingual Eng/french Customer Care Representative

5 months ago

Ontario, Canada U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
- Remote opportunities for applicants in Canada - Nationwide_

We are currently seeking a **Bilingual** English/French Customer Care Representative** for our Toronto site.

As a** **Bilingual** English/French Customer Care Representative** you will be the first point of contact for our customers.

You will provide high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs

**Responsibilities include**:

- Resolving customer inquiries and problems on first contact in a call center environment
- Providing customers with account information
- Resolving or referring billing disputes; correcting payment errors
- Revising fee and finance charges as appropriate; account maintenance
- Taking card, check or other orders, acting on lost or stolen cards/checks
- Researching customer problems that could not be resolved during the initial contact

**Why should you apply**:

- Paid training and development opportunities
- 10 paid vacations
- Health benefits start day 1
- 15 paid holidays
- Looking for a Weekly Rotating Schedule between Monday through Friday 8am - 10pm - Sat 9am-9pm - Sun 10am - 8pm with alternating weekends

**Basic Qualifications**
- High school diploma or equivalent
- Two to four years of relevant experience

**Preferred Skills/Experience**
- Good knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

**Benefits**:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

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