Technical Support Specialist

1 week ago

Saskatoon, Saskatchewan, Canada Tech Edge Ltd Full time
Job Summary

We are seeking a skilled Technical Support Agent to join our team at Tech Edge Ltd. As a Technical Support Agent, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide solutions to technical problems.
  • Research and Troubleshooting: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • User Training: Provide advice and training to users in response to identified difficulties.
  • Problem Logging: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Software Development: Participate in the redesign of applications and other software.
  • Network and Internet Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Troubleshooting: Troubleshoot and resolve technical problems.
Requirements
  • Education: Other trades certificate or diploma.
  • Experience: 1 year to less than 2 years.
  • Language: English.
  • Hours: 30 hours per week.

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