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Technical Support Specialist

2 months ago

Saskatoon, Saskatchewan, Canada Meera's Infraconstruct Holdings Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Meera's Infraconstruct Holdings Ltd. as a key member of our IT department.

Key Responsibilities
  • Provide technical support and assistance to employees and customers, ensuring prompt and effective resolution of technical issues.
  • Configure and maintain computer networks, servers, and other IT infrastructure to ensure optimal performance and security.
  • Develop and implement technical solutions to improve network efficiency and reliability.
  • Collaborate with cross-functional teams to identify and address technical issues, and to develop and implement new technologies and processes.
  • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Stay up-to-date with the latest technologies and trends in the field, and make recommendations for new technologies and processes to improve the company's IT infrastructure.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a technical support role, with a focus on network administration and infrastructure.
  • Strong knowledge of networking protocols, operating systems, and software applications.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Preferred Qualifications
  • ITIL certification.
  • Experience with cloud-based technologies and services.
  • Knowledge of security protocols and best practices.
  • Experience with project management tools and methodologies.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technologies and tools.