Technical Support Specialist

2 months ago


Saskatoon, Saskatchewan, Canada SaskIT Inc. Full time
About the Role

SaskIT Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring that their computer systems and software are functioning properly.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
  • Problem-Solving: Analyze and resolve technical issues related to computer hardware, software, and network connectivity.
  • Documentation: Maintain accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions.
  • Collaboration: Work closely with other technical support teams to resolve complex technical issues and improve overall customer satisfaction.
  • Training and Development: Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 to less than 7 months of experience in a technical support role or equivalent experience.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer hardware and software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Environment: A collaborative and dynamic work environment.


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