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Technical Support Specialist
2 months ago
CNH Industrial is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and dealerships.
Key Responsibilities- Diagnose and troubleshoot crop production, harvesting, and application equipment within the CNH product portfolio.
- Use mechanical and electronic test equipment to interpret fault codes and operating parameters.
- Interpret operating parameters for acceptable vehicle performance.
- Provide technical solutions to customers and dealerships in a timely and urgent manner.
- Maintain positive relationships with Engineering and Technical Publications employees.
- Provide regular feedback on current issues with CNH equipment.
- Act as a product expert on assigned products.
- Document technical questions and data for future reference.
- Create technical troubleshooting documents in the self-help database.
- Bachelor's Degree in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
- Associate's Degree and 5+ years of technical experience with agriculture equipment in lieu of a Bachelor's Degree.
- Minimum two years' experience working mechanically with agriculture equipment, construction equipment, and/or heavy trucks.
- Prior experience using Microsoft Office programs such as Outlook, Word, and Excel.
- Ability to travel up to 10%.
CNH Industrial offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. Our industry-leading 401(k) plan will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development, and paid leave for specific activities.
